Frequently Asked Questions

How can I place an order?

Simply browse our online store, select the product you would like to purchase, add it to your basket and proceed to checkout. Enter your delivery details and complete the available payment process.

Where do you deliver?

We currently focus on delivering orders to customers across the United Kingdom.

How long does delivery take?

Orders are normally processed within 1–3 working days. Delivery time may vary depending on your location and the delivery service used.

Please see our Shipping & Delivery page for more information.

How can I track my order?

If tracking is available for your order, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active.

Can I cancel my order?

Depending on the status of your order and applicable UK consumer law, you may be able to cancel your order.

Please contact us as soon as possible if you want to cancel an order.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and details of the problem.

If appropriate, we will review the issue and arrange a suitable solution in accordance with your statutory rights.

Can I return an item?

Eligible products may be returned in accordance with our Returns & Refunds policy and applicable UK consumer law.

Some products may be subject to legal exceptions.

How will I receive my refund?

Approved refunds are normally issued using the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase.

Are my payments secure?

Payments are processed through the payment methods and payment providers available at checkout. We use appropriate measures to help protect customer and transaction information.

Can I change my delivery address after placing an order?

If you need to change your delivery address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

How can I contact Flyway Retail Ltd?

For questions about products, orders, delivery, returns or anything else, please contact our customer support team.

Flyway Retail Ltd
Office 20225, 182-184 High Street North
East Ham, London
Unit